Post by account_disabled on Mar 6, 2024 7:06:01 GMT
However, one of them has not received adequate training and does not fully understand the culture. If customers talk to any of your 99 amazing employees, they'll love your company. But for the customers who are unlucky and get the one who hasn't been trained and doesn't have the right attitude, for them, that's how all employees are. That employee is your brand's reputation. For employees to embrace the concept of CEO of the moment, they must first be a good fit for your company. They must receive appropriate training. And they must be trained to make good customer-focused decisions. They must understand their enormous responsibility.by WOW! Customer Experience Opinion | 0 Comments Stephanie Aranguiz In a new installment of our video interviews with experts and practitioners in the Customer Experience discipline , this time we share the conversation we had with Stephanie Aránguiz, who is the Customer Experience Manager of the Santiago Stock Exchange. During our virtual meeting, Stephanie spoke to us about the importance of empathy, technology , and why being increasingly closer to the customer is what provides an important competitive differential .
ways to design services to improve the Employee Experience by WOW! Customer Experience | Nov 10, 2022 | service design | 0 Comments 3 ways to design services to improve the Employee Experience Keeping employees satisfied is an essential task if you want a business to grow and have a good reputation. Now, did you know that there are ways to do this through good Service Design ? In this article we will explain how you can improve the Employee Experience through Service Buy Bulk SMS Service Design. The experience that employees have within a company is an important issue for leaders of Human Resources teams. Finding a way to keep employees happy and avoid continuous job turnover is difficult, due to the supply in certain areas (especially in technology) and the advance of remote or hybrid work after the pandemic. Although the ways of relating to the environment have changed, there are things that remain intact and continue to be key for employees, for example, respect, balance between work and personal life, recognition, etc. In this sense, companies must adapt their ways to satisfy the needs of their collaborators and make them become spokespersons for the brand.
But, how to offer a good Employee Experience (EX) ? One of the ways is by implementing Service Design -or Service Design-. The rise of Employee Experience The Employee Experience can be defined as the set of situations that an employee experiences with an organization throughout their stay in the organization, that is, from the moment they are hired until they are terminated (whether due to resignation or dismissal). Of course, when entering an entity, people expect the work environment to be productive, attractive, dynamic and human! Transparency and empathy are two highly sought-after qualities in employees, and the lack of them can be a trigger for resignations and a bad work environment. The Employee Experience has come to help employees be heard and that their life within a company is the best possible, with opportunities for growth and with the necessary tools to make their time in the organization a memorable moment, and that not only serves to fill out a resume, And although organizational culture has taken on a lot of weight, it should not remain just words. Service Design to humanize organizations Likewise, Service Design is one of the disciplines that are part of human-centered design, which is why its inclusion within the strategies of the Human Resources areas can be beneficial.